This agreement is between you (hereinafter "Client") and Creature Comfort Custom Concierge Care, LLC (hereinfter "Contractor") defining our mutual understanding of services rendered by Contractor and the terms and conditions under which those services are provided. These terms and conditions may change from time to time and will be available at this same URL (https://wheregordonworks.com/CCLLCCLIENT) for your continued review. In the event of any substantial changes to the terms and conditions, you will be notified by the email address you use when signing this document. You agree that your electronic signature below is binding and these email efforts to update you of any changes to this agreement or the terms and conditions herein are adequate and will not negate any obligation on the part of any client to keep current with the terms and conditions herein before requesting future services.
I. Services. Client may, from time to time, request that the Contractor perform the Services specified below or such other services as may be agreed upon verbally or in writing in addition to the services specified below. If agreed upon and confirmed by Contractor, Contractor shall provide one or more of the following services to Client at the client’s home unless otherwise specified:
1. Fifteen (15) minute dog walk.
2. Twenty (20) minute dog walk.
3. Thirty (30) minute dog walk.
4. Thirty (30) minute pet sit.
5. Pet taxi service.
6. Overnight care.
7. Boarding at a location approved by the Client.
Contractor reserves the right to elect not to provide certain types of services to the Client.
II. Delegation. Contractor reserves the right at its sole discretion to delegate the performance of services utilizing its roster of background-checked, contracted pet sitters. The billing for the delegated services shall be provided by Contractor, and all payments will be made to Contractor regardless of delegation.
III. Boarding. From time to time the Client may request that the Contractor provide boarding services. If requested and agreed upon by Contractor, the boarding services will take place at the home of the Contractor’s agent or independent contractor for a period of no less than twenty-four hours. Prior to the commencement of such services, Client shall have the right to approve the location where the boarding services shall take place. Care will be used in screening pets in an effort to ensure that the sitter’s home provides a safe, comfortable environment for your pet. However, if the sitter determines that it is in the best interests of your pet to be cared for in a different environment, then the sitter will either: (i) return your pet to your home and ensure that your pet receives visits at your home for the remainder of the time you are away or (ii) take your pet to a boarding facility.
IV. Notice for Services. Client shall notify Contractor via e-mail, text, or telephone any time in advance of the date of services. Contractor shall have no obligation to provide such services unless Contractor confirms such instructions with Client.
V. Contractor Information for Notice and Payment. All notices to Contractor made by e-mail shall be sent to: firstname.lastname@example.org. All notices to Contractor made by telephone or text shall be made to: (571) 451-8284. All payments made by mail shall be sent to: 3713 Burrows Avenue, Fairfax, Virginia 22030. Payment may also be sent via PayPal or Venmo to email@example.com. If agreed to by Contractor, payment may also be made by leaving cash or check in the amount of the services rendered in the client’s home.
VI. Payment Terms. Contractor will periodically provide Client invoices for services rendered. Payment shall be due to Contractor within seven days of the end of service date printed on the invoice. Payment may be made via cash, a personal check payable to Creature Comfort Custom Concierge Care, LLC, or PayPal or Venmo to firstname.lastname@example.org. Unless otherwise specified by Contractor, if payment is made by cash or personal check, Client may mail payment or it may be left for Contractor, provided Contractor will be in the Client’s home within seven days of the date on the invoice. A $25.00 fee applies to returned checks. Accounts 30 days past due will be subject to a $25.00 late fee and any unpaid balance will be charged annual interest of 12%.
VII. Service Fees. Fees for services to one pet are as follows. Contractor reserves the right in its sole discretion to change fees during the term of the contract if a pet begins to require special care, which may include, but is not limited to: administering medications, injections, and subcutaneous fluids, or due to changes in the
number or types of animals in the Client’s household requiring care. Contractor shall provide Client with advance notice, oral or written, of any change in fees.
1. $18.00: Fifteen (15) minute dog walk.
2. $20.00: Twenty (20) minute dog walk.
3. $24.00: Thirty (30) minute dog walk.
4. $24.00: Thirty (30) minute pet sit involving a dog.
5. $22.00: Thirty (30) minute pet sit involving a cat only.
6. $35.00 per hour: Pet taxi service.
7. $80.00 per 12 hours overnight care and $22 flat fee per 30-minute visit during the day regardless of number or types of pets.
8. $75.00 per 24 hour period: Boarding at a location approved by the Client.
9. $2.00: Oral medication administration. $3.00: Subcutaneous injections. $20.00: Subcutaneous fluid administration. $15.00 Subcutaneous fluid administration in conjunction with boarding or overnight care.
10. $25.00: Initial consultation visit.
11. $20.00: One-time holiday surcharge for services performed on New Year’s Day, Martin Luther King, Jr. Day, President’s Day, Easter, Memorial Day,
Independence Day, Labor Day, Columbus Day, Thanksgiving, Christmas Eve, and Christmas.
12. $2.00 additional per walk or pet sit for each additional animal.
13. $2.00 additional per walk or pet sit scheduled less than 24 hours in advance.
14. $10.00 additional per 24-hour boarding for each additional animal.
VIII. Cancellations by Client. Client will make every effort to contact Contractor via phone or e-mail at least 24 hours in advance of any service cancellations. Any cancellation that is received by the Contractor fewer than 24 hours in advance shall cause Client to be billed for 25% of the first scheduled visit. If Client cancels a service that is in progress, but not yet completed, Client will be billed for the first unused visit. Boarding and overnight services cancelled fewer than 5 days before the scheduled dates are subject to a $25.00 cancellation fee.
IX. Cancellations by Contractor. Contractor may cancel visits in the event of extreme weather conditions and natural disaster or other circumstances beyond Contractor’s control, but will resume regular care as soon as conditions permit. Client will not be charged for any visits not performed. Clients are encouraged to provide a neighbor with access to the home in case of such an extreme condition.
X. Veterinary Care. Client will provide Contractor with the contact information for the Veterinarian responsible for the pet’s care. If pet needs veterinary care during Client’s absence, Contractor is authorized to make any treatment decisions on Client’s behalf for the pet. Unless specified below, there is no monetary limit on the amount Contractor is allowed to incur or authorize on Client’s behalf for the pet’s treatment without express authorization. Client authorizes the Veterinarian to bill Client directly. If the Veterinarian is unable or unwilling to bill Client directly, Client agrees to reimburse Contractor, in full, for all expenses incurred for Client’s pet’s care.
XI. Entry. Client shall provide Contractor with two (2) working keys and the code to any operational security system. If only one key is provided by the Client, Contractor is authorized to make one duplicate copy and to bill Client for the costs of duplicating the key. If Client prefers to keep keys in Client’s possession, a $15 fee will apply each time key pick-up or delivery by Contractor is required. After each visit, Contractor will lock doors and reset the security system (if any), as instructed by Client.
XII. Liability. Client expressly waives and relinquishes any and all claims against Contractor, its delegatees, and independent contractors, except those arising from the willful misconduct on the part of Contractor, delegatee, or independent contractor. Client accepts full responsibility for the treatment of any bites, scratches or other injuries caused by the Client’s pet while under Contractor’s care, or the care of its delegatees and independent contractors. Contractor, its delegatees, and independent contractors shall not be responsible for damage done to property by animals, acts of Nature, or any events beyond the control of Contractor. Contractor, its delegatees, and independent contractors shall not be responsible for pet accidents or illness, injury, disappearance or death of pets with access to the outdoors. Contractor, its delegatees, and independent contractors accept no responsibility for the actions of others who may have access to Client’s home. Contractor, its delegatees, and independent contractors are released from all liabilities related to transportation, treatment, and
expense in the event veterinary care is sought by the Contractor, its delegatees, or independent contractors on the Client’s behalf.
XIII. Warranties. Client represents and warrants that pets under Contractor’s care are current for rabies vaccine. Client additionally represents and warrants the following:
XIV. Indemnification. Client agrees to indemnify and hold harmless Contractor, its delegatees and independent contractors against any loss, liability, and expense, including medical bills, attorney’s fees and litigation costs, arising out of any bites or injuries caused by Client’s pet while under Contractor’s care, or the care of its delegatees and independent contractors.
XV. Forum Selection. The parties hereto each submit to the personal jurisdiction of, and venue in, the general district and circuit courts in Fairfax County, Virginia as the exclusive forum for the resolution of any dispute related to this Agreement.
XVI. Governing Law. The Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia.
XVII. Severability. In the event any provision of this Agreement is deemed void or unenforceable by a court or tribunal, such determination shall not affect the validity or enforceability of any other provision of this Agreement.
XVIII. Attorney’s Fees. If any litigation or other legal proceeding relating to this Agreement is initiated, Contractor shall be entitled to recover (in addition to any other relief awarded or granted) its reasonable costs and expenses, including attorney’s fees and costs incurred in such litigation or proceeding.
XIX. Permissions. Client declares that Contractor:
XX. Term. The term of this agreement shall be for one calendar year from the date of signature below or until sooner terminated by either party. In the event the Client requests services from the Contractor after the end of the term of this Agreement and the parties do not execute a separate agreement, the term of this Agreement shall be extended to include the period of time the Contractor provides such additional services.